Return and Exchange Policy
Cancellations
To cancel an order prior to shipment or download, please contact our customer service team.
Stock Items: Customers may cancel orders of stock items up until the order has shipped. Once we ship an item, we are unable to cancel the order.
Custom Items: Customers may cancel custom orders as long as the order status is within the "processing" or "accepted" stage. Once we begin assembling the item or preparing for shipment, we can no longer cancel the order. If an item has design or text personalizations, you may not cancel your order once the proof is approved.
Digital Downloads: Customers may cancel digital downloads as long as the item has not been downloaded. Once you download the item, we can no longer cancel the order. If you have difficulty downloading the item, please create a support ticket.
Returns
Please be aware that actual colors may vary slightly from images shown due to monitor and screen settings. You may view color and material options before you order. If you have questions about product options before ordering, please contact our customer service team.
Stock Items: Customers may return stock items within thirty days of receipt as long as they are unused and undamaged. To request a return, use the "Request a Return" button below. Our customer service team will review the submission and notify you of how to return the item.
Custom Items: As a policy, we can only accept returns on custom items damaged in transit (see "Damaged Items" below). Crystal Forge Games is not responsible if you are not happy with color or style choices. Personalized items (specifically those including a name or custom text) are final sale orders.
Digital Downloads: Digital items may not be returned.
Exchanges
In some cases, we may be able to exchange or alter the item if it does not meet your expectations. Please use the "Request a Return" button below to make such a request. Our customer service team will review the request and notify you of your options.
Damaged Items
We work to ensure that all products are free of material defects at the time of shipping. Please be sure to inspect your items upon delivery and refuse shipment if the item is damaged. If there is a manufacturing problem with your item, please let us know within five business days of receipt.
Return Request Form
If you need to return or exchange an item, please use the button below to make a request to our customer service team.